Category Archives: Chatbots News

A wealth of customer insights can be found in video reviews that are posted on social media. These reviews are of great importance as they are authentic and user-generated. Brands can use video sentiment analysis to extract high-value insights from video to strategically improve various areas such as products, marketing campaigns, and customer service. What […]

The bar for customer service keeps rising, and with Front, you’ll always stay ahead. Use simple routing rules and SLA warnings to get every conversation to the right rep right away. Depending on the complexity of the script and the amount of your data, the transfer process can take anywhere from a few hours to […]